Frequently Asked Questions
What information should I bring to the shop?
Bring your insurance company claim number and the name of the contact person. We will take it from there.
How long will it take?
Of course, that depends on the extent of the damage, however Diamond Finish Auto Body has an unrivaled turnaround time on body repairs. We avoid the backups that plague so many other repair facilities. We are not insurance driven!
What results can I expect?
Expect the best. Diamond Finish Auto Body features factory assembly equipment, and technicians who are I-CAR, ASE and factory trained, all designed to precisely restore your vehicle to the highest industry standards.
Can I get alternative transportation while my vehicle is being repaired?
As a customer of Diamond Finish Auto Body, you will be treated to a courtesy ride to your home or office. In addition, we can assist you in arranging for a rental car. We negotiate special rates and pick-up procedures with all of the car rental companies for our customers.
Is it difficult to match the color?
Yes, it is very difficult to match today's Hi-tech finishes. At Diamond Finish Auto Body however, we have computerized paint mixing equipment that utilizes high quality paint with our color match camera and, together with our rigid training program, allows our technicians to perfectly match your vehicle's paint.
When can I wash my car?
Since Diamond Finish Auto Body bakes your vehicle's finish, it may be washed right away. We do, however, ask that you wait 120 days after repairs and we wax your car the first time for free.
How do you dispose of your waste?
Diamond Finish Auto Body is very concerned about the environment. All waste is recycled whenever possible. The balance is shipped with an EPA approved hauler to a redemption center that converts it to a safe fuel product.
If I have a deductible, how is it paid?
Your deductible is collected by Diamond Finish Auto Body when you come to pick up your completed vehicle. We accept MasterCard, and Visa.
Does my insurance company cover scratches?
Most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is that these claims do not necessarily affect your insurance rates for collision coverage.
Will my rate be increased?
We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle. Your agent or insurance company should be able to tell you if your rates will change.
Do I need an estimate first?
When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. You don't need to run around wasting your time gathering estimates and claims handling.
Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs. By the way, at Diamond Finish Auto Body we do provide free, computerized estimates.